March 30, 2020
COVID - 19 UPDATE
Bethany Special Utility District Customers
We wanted to give an update on how we are handling Covid-19 and Shelter in Place order that we received from Johnson County Commissioner’s Court on Friday night at midnight.
Laura and Tammy will be working at home, they can take CC/Debit Card payments over the phone and as always there is a night drop on the door of the office, and you can mail in payments. (Reminder to always include service address on any payments). Monday – Friday either Laura or Tammy will go in for a few hours to process payments and make sure all paperwork is handled. You can reach Laura @ 817-939-1331 or Tammy @ 817-689-3677.
Service guys will still be working but will practice safe distancing by only one person in a truck at a time and if the job can be handled by one person they will and take turns trading off jobs. Any time they have to work a leak or line break they will do their best to safe distance.
We at Bethany know we have customers who have either lost their jobs or have been laid off and we will work with you on payment arrangements, but you have to communicate with us. As most of you may have noticed there is not a $10.00 late fee on your bill that is our way of trying to help and relieve some pressure. Pay what you can when you can because when this is all over and life gets back to normal those debts will still exist and normal late fees and cut-off policies will resume.
Thank You and Stay Safe
Bethany Special Utility District Staff